Privacy Policy
Last updated: August 17, 2026
This Privacy Policy describes how Cadence Fitness LLC, doing business as Cadence ("Cadence," "we," "us," or "our"), collects, uses, and discloses your personal information when you visit our website at https://thecadencestudios.com (the "Site"), book or attend classes, purchase memberships, packages, or products, use our booking platform, or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as a user of the Services, whether you are a member, class participant, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our members or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, email address, and emergency contact information.
Purchase information including your name, billing address, payment confirmation, email address, and phone number.
Account information including your username, password, and profile details.
Booking and participation information including the classes you view, book, waitlist, attend, or cancel, your membership or class
package details, and your attendance history.
Health and fitness information that you choose to provide, including injuries, medical conditions, physical limitations, pregnancy, and other information relevant to safe participation, which you may provide through our liability waiver, intake forms, or directly to an instructor.
Customer support information including the information you choose to include in communications with us.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features. In particular, participation in classes requires you to complete a liability waiver.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
Companies who support our Site and Services, such as our website host and our class booking and membership management platform.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment for classes, memberships, packages, or products.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing the Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, confirm and manage your bookings, administer your membership or class package, notify you about your account, purchases, cancellations, or schedule changes, maintain your account, and enable you to leave feedback.
Health and Safety. We use health and fitness information you provide to help our instructors offer appropriate modifications, to reduce the risk of injury, and to respond in the event of a medical emergency.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you advertisements for our classes, memberships, and products. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity. If you register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with You. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), and to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve, and optimize the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the services, products, and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:
With vendors or other third parties who perform services on our behalf, such as website hosting, class booking and membership management, payment processing, email and text message delivery, data analytics, cloud storage, and customer support.
With business and marketing partners who provide advertising and analytics services to us. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request, or otherwise consent to our disclosure of certain information to third parties, including through your use of social media widgets or login integrations.
In connection with a business transaction such as a merger or sale of assets, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our members or others.
We have disclosed the following categories of personal information and sensitive personal information (denoted by *) about users for the purposes set out above:
Categories of Personal Information
Identifiers, such as basic contact details and certain purchase and account information
Commercial information, such as purchase history, booking and attendance information, and customer support information
Internet or other similar network activity, such as Usage Data
Health information*, such as injuries, medical conditions, and physical limitations you disclose to us
Categories of Recipients
Vendors and third parties who perform services on our behalf (such as internet service providers, payment processors, our booking platform, email and text message providers, and data analytics providers)
Business and marketing partners
We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you. We do not disclose
health information you provide to us to business or marketing partners, and we do not use it for advertising purposes.
Sale of Personal Information and Targeted Advertising
We do not sell your personal information in exchange for money. Depending on how the terms "sell," "share," and "targeted advertising" are defined under the privacy laws that apply to you, our use of advertising and analytics cookies on the Site may be considered "sharing" personal information or processing personal information for targeted advertising. The categories of personal information that may be involved are identifiers, commercial information, and internet or other similar network activity. You may opt out as described in the "Your Rights and Choices" section below.
Text Message Communications
If you opt in to receive text messages from us, we will use the mobile number you provide to send you the categories of messages described in our Terms of Service. You may opt out at any time by replying STOP to any message.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Member Feedback and Public Content
The Services may enable you to submit reviews, testimonials, or other content. If you choose to submit content to any public area of the Services, or tag us on social media, that content may be public and accessible by anyone, and we may share or repost it.
We do not control who will have access to information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use, or misuse of any information that you disclose or receive from third parties.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising," as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site.
Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal. You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. You may opt out of promotional text messages by replying STOP. If you opt out, we may still send you non-promotional messages, such as those about your account, your bookings, or your membership.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us using the details set out below, or to lodge your complaint with your local data protection authority.
International Users
Please note that we may transfer, store, and process your personal information outside the country you live in. Your personal information is also processed by staff and third-party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at hello@thecadencestudios.com, call us at (512) 273-7942, or write to us at:
Cadence Fitness LLC
1010 East 6th Street
Austin, TX 78702