Refund & Return Policy

Retail

Cadence is not accepting merchandise returns or exchanges at this time. All sales are final. Questions about an order? Email us at hello@thecadencestudios.com.

Class Credits

Refunds on drop-ins and class packs are available only if no classes have been reserved (including waitlist holds) and the request is submitted within 5 days of purchase. Credits expire based on the package purchased: 3 months (Drop-In and 5-Class Pack), 6 months (10-Class Pack), or 12 months (20-Class Pack).

Memberships

Membership fees are non-refundable once a billing cycle begins. You may cancel at any time by email to hello@thecadencestudios.com or at the front desk; cancellation takes effect at the end of your current billing cycle. New members may cancel within 3 business days of signing for a full refund.

Memberships may be paused once per calendar year for 1 to 3 months. Pause requests must be submitted at least 7 days before your next billing date. Members who are pregnant or within 12 months postpartum may pause for up to 9 months, and this does not count toward the annual limit.

Founding memberships may be cancelled at no cost any time before opening day. Cancelling a founding membership permanently releases your locked founding rate.

Late Cancel & No-Show Fees

Cancellations less than 12 hours before class start are late cancels. Booked classes that are not cancelled or attended are no-shows. Late Cancel: $15. No-Show: $20. Your class credit is returned to your account when a fee is charged. Fees may be waived at our discretion in cases of illness or emergency. Email hello@thecadencestudios.com.

This policy summarizes and does not replace the Cadence Membership Agreement. Where they differ, the Membership Agreement controls. Members retain all rights under the Texas Health Spa Act (Tex. Occ. Code ch. 702).